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Terms and conditions

In compliance with the Spanish Act 34/2002, dated July 11 on Information and e-commerce society services, (LSSI-CE), BIKE EXP hereby states that it owns the website http: //www.bikeexp.com/. In accordance with the provisions set forth in article 10 of the aforementioned Act, BIKE EXP hereby details the following information:

The owner of this website is BIKE EXP, with registered office at C/La Naval, 8 in Las Palmas de Gran Canaria, SPAIN (CP35008). The email address available to contact the company is info@bikeexp.com

User condition and scope of liability

The web browsing, access and use of the website of BIKE EXP confers the condition of user, and entails, from the moment a user starts browsing the website of BIKE EXP, the full acceptance of all the terms of use set forth herein without prejudice to the application, if appropriate, of the corresponding mandatory regulations.

The website of BIKE EXP provides a great diversity of information, services and data. Thus, the user hereby assumes responsibility for the correct use of the website. This responsibility will extend to:

– The provision by the user of true and valid information by means of the forms issued by BIKE EXP to access to certain contents or services offered by the website.

– The use of the information, services and data offered by BIKE EXP according to the provisions of these conditions, the Law, moral standards, decency or public order, without harming the rights of third parties or the website operation in any way.

Linking policy and liability exemptions

BIKE EXP shall not be held responsible for the content of the websites accessed by the user through the links established on its website, and hereby states that in no case BIKE EXP will proceed to examine or exercise any type of control over the content of others sites of the network. Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of other websites not owned by BIKE EXP that can be accessed through the links.

BIKE EXP hereby declares to have adopted all the necessary measures to avoid any harm to the users of its website, which may arise from browsing its website. As a result, BIKE EXP shall not be held responsible, in any case, for any damages that the user may suffer as a consequence of Internet browsing.


BIKE EXP reserves the right to make any modifications it may deem appropriate, to the content of its website without prior notice, both with regard to the contents of the website and the terms of use thereof. Such modifications may be made through its website by means of any form permitted by Law and shall be binding during the time they are published on the website and until they are validly modified or replaced by subsequent ones.

Online booking services

Certain contents of the BIKE EXP’s website offer the possibility to book online. The use of such service will require the reading and obligatory acceptance of the general booking conditions established for this purpose by BIKE EXP.

Data Protection

In accordance with the regulations in force regarding Personal Data Protection, we inform you that your data will be incorporated into a data-processing system owned by BIKE EXP, with registered office at C/La Naval, 8 in Las Palmas de Gran Canaria, SPAIN (CP35008), in order to facilitate and expedite the fulfilment of the commitments established between both parties.

In compliance with the current regulations, BIKE EXP hereby informs that the data will only be kept for the period strictly necessary to comply with the precepts mentioned above.

By virtue of this clause, you are hereby informed that your data will be submitted, if necessary, to: banks and savings banks, public administrations and all those entities with which communication is required by Law, in order to comply with the provision of the aforementioned service. Failure to submit such data to the aforementioned entities shall imply that the provision of the services subject-matter of this contract cannot be fulfilled.

Unless specified otherwise, we understand that your data have not been modified, that you agree to notify us of any variation thereof and that we have your consent to use them for the abovementioned purposes.

BIKE EXP hereby states that it will proceed with the processing of data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. Therefore, BIKE EXP hereby undertakes to adopt all reasonable measures so that all data are suppressed or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current regulations on data protection, the user may exercise the rights of access, rectification, limitation, deletion, portability and opposition to the processing of its personal data, as well as the right to consent for the processing of them, by sending a request to the mail address indicated above or by sending an email to: info@bikeexp.com.

You may file a claim with the corresponding Control Authority, if deemed appropriate.

Intellectual and industrial property

BIKE EXP, in its capacity as owner or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained in it (e.g., images, sound, audio, video, software or texts, trademarks or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), owned by BIKE EXP. Therefore, they shall be considered works protected as intellectual property by the Spanish legal system, being applicable both Spanish and European regulations in this field, as well as international treaties relating to the subject and signed by Spain.

All rights reserved. Pursuant to the provisions set forth in articles 8 and 32.1, second paragraph, of the Spanish Copyright Act, the reproduction, distribution and public disclosure, including the making available to the public of all or part of the contents of this web page, for commercial purposes, in any support and by any technical means, without the authorization of BIKE EXP is expressly prohibited

The user hereby undertakes to respect the Intellectual and Industrial Property rights owned by BIKE EXP. You may visualize the contents of the web portal and even print them, copy them and store them on your computer’s hard drive or on any other hardware device, as long as it is solely and exclusively for your personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that may be installed on the websites of BIKE EXP.

Legal actions, governing law and jurisdiction

BIKE EXP also reserves the right to file any civil or criminal actions it may deem appropriate for the improper use of its website and contents, or for the non-compliance with these conditions.

The relationship between the user and the provider shall be governed by the applicable regulations in force in the Spanish territory. In case of discrepancy, the parties shall submit their disputes to arbitration or to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. BIKE EXP has its registered office in ISLAS CANARIAS, Spain.

General Booking Conditions

The present General Booking Conditions (hereinafter General Conditions) shall regulate the commercial relationship between BIKE EXP and the user or client with respect to the contracting of the services through the forms made available by BIKE EXP at your http://www.bikeexp.com/.

Any reservation made through the websites of BIKE EXP shall imply the express acceptance of these conditions, as well as of the terms of use established for the browsing of the pages owned by BIKE EXP by the client or user.

These conditions shall apply without prejudice to the application of the corresponding legal regulations on the subject that may be applied each case.

The General Booking conditions shall regulate the distance selling relationship between BIKE EXP and the user or client, in accordance with the legal provisions, in particular, those of the Spanish Act 7/1998, dated April 13, on General Conditions of Contract; Spanish Act 3/2014, dated March 27, which amends the recast text of the General Consumer Protection Law; Royal Decree 1906/1999, dated December 17, 1999, regulating Telephone or Electronic Contracting with general conditions; Spanish Act 15/1999, of December 13, on Protection of Personal Data; Spanish Act 7/1996, dated January 15 on Retail Commerce; and Spanish Act 34/2002, dated July 11, on Information and e-commerce society services.

BIKE EXP reserves the right to make any modifications it may deem appropriate, to these General Conditions without prior notice. Such modifications may be made through its website by means of any form permitted by Law and shall be binding during the time they are published on the website and until they are validly modified or replaced by subsequent ones.

Nevertheless, BIKE EXP reserves the right to apply, in certain cases and when it may deem appropriate, Specific Preferential Contracting Conditions over these General Conditions, as long as they are notified in a timely manner.

Pre-contractual information

BIKE EXP hereby informs that the booking procedure through its websites is detailed in the corresponding booking confirmation section.

Likewise, BIKE EXP hereby states that the user may have access to the terms of use available on the website.

When booking with BIKE EXP through its website, the user or client expressly acknowledges and agrees to these terms of use and General Conditions. Likewise, the user hereby declares to be of legal age and have the necessary legal capacity to act and access the websites of BIKE EXP to contract services through them. The user shall be responsible for maintaining the confidentiality of the username and password obtained as a client, and shall not assign them to third parties.

Once the booking is made, a confirmation message will pop up on the screen. The user can print it as proof of the booking confirmation.

Neither the confirmation message nor the booking voucher printed by the user shall be valid as an invoice.


Offers and price display

In compliance with the current regulations in force and, especially, with the Spanish Act 34/2002, dated July 11, on Information and e-commerce society services., BIKE EXP provides extended information on possible booking offers, its characteristics and prices in the corresponding booking section. However, BIKE EXP reserves the right to withdraw, replace or change the offers made to its customers through its website, by simply changing the content of them. In so doing, all products and/or services offered at any time by the BIKE EXP website shall be governed by the General Conditions in force from time to time. Likewise, the company shall be entitled to stop offering, without prior notice and at any time, the aforementioned products and/or services.

Price Display

Every booking offer shall have its price listed, always detailing whether or not it includes VAT or any other applicable tax, if appropriate. Prices shown on the screen shall be deemed to be those valid at the time, except in cases of typographical error. Should the price change for the reason stated above, BIKE EXP shall inform the user, via e-mail, before proceeding with the final payment.


The availability of BIKE EXP.’s offers through its website may vary depending on the customer demand. Even though BIKE EXP updates its database periodically, the customer’s requested booking may be already booked by that time. In such a case BIKE EXP shall send an e-mail to the customer informing him/her of the impossibility to book since the offer is no longer available.

Payment methods

When booking through the BIKE EXP’s website, it is required to specify a credit card number and a booking holder to confirm the booking. Please be aware that the establishment does not charge your credit card upon booking. Cards are only used as a guarantee. The establishment reserves the right to check the validity of the credit card before the arrival of the customer. The corresponding invoice shall be settled directly at the establishment, either in cash, by credit card or by means of any other payment method accepted by the establishment.

Booking cancellation

Cancellations made with at least 24 hours’ notice shall not entail any charge. Cancellations made with less than 24 hours’ notice shall entitle the establishment to charge a part of the total amount to be paid to the credit card provided.


Pursuant to article 103 of the Spanish Act 3/2014, dated March 27, which amends the recast text of the General Consumer Protection Law; the provision of services or supply goods made to the customer’s specifications or clearly personalized or which are liable to deteriorate or expire rapidly, are exempt from withdrawal.

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